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Among the goals of the ARIADNE project (a digital infrastructure for archaeological documentation), two interrelated objectives are the design of new services (or the integration of existing ones) and the implementation of an intense training & hands-on program. Especially in the case of visual media (which are evolving at an impressing pace) services should be paired by user consultation and training, since a pre-requisite of any service activity is to consolidate knowledge on the potential of new media and the impact those could have in the selected discipline. The latter is the main objective of the TNA training program and of other user consultation events that have been organized in the first 18 months of the ARIADNE project. This short contribution presents the results of this activity and our plans for the design of new services.

Developments in information and communication technologies and their repercussions for how cultural heritage is preserved, used and produced are the subject of several research and innovation efforts in Europe. Advanced digital technologies create new opportunities for cultural heritage to drive innovation. Digital humanities are an important domain for cultural heritage research in Europe and beyond. Digital tools and methods can be used in innovative ways in cultural heritage research. The research and innovation efforts and framework of digital humanities, and cultural heritage as one of its research fields, are influenced by EU policies and legislation. This article describes the existing policy initiatives, practices and related legal setting as framework conditions for digital humanities and cultural heritage research and innovation in Europe – focusing on urban history applications in the age of digital libraries. This is a multifaceted study of the state of the art in policies, legislation and standards – using a survey with 1000 participants, literature surveys on copyrights and policies.